WHO WE ARE
This privacy policy is for this website; http://www.rkbconsultancy.com and served by RKB Coaching Consultancy Limited (a private limited company, incorporated in the United Kingdom, company number 08426094) and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation) and the PECR (Privacy and Electronic Communications Regulations).
This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR & PECR are adhered to. Additionally, it may explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve you. Our contact information is provided if you have any questions.
GDPR
GDPR (General Data Protection Regulation) came into effect from May 2018 and was incorporated into UK legislation as the Data Protection Act 2018.
COMMITMENT TO CUSTOMERS PRIVACY
RKB Coaching Consultancy Limited are strongly committed to protecting the privacy of our clients. This privacy policy explains our approach with regards to processing of our clients’ personal information.
We collect your data that you have shared with us (e.g. on our contact form) and will hold your details on our internal systems. We do our best to ensure the security of your details by using up to date industry practices to guard against unauthorised access, use, disclosure or loss.
Note -Your personal details will not be used in ways to which you have not consented, either via implied or explicit consent. All personal data provided by our prospective clients through this web site is provided under explicit consent (via our web forms).
It is possible to view our site without providing any personal details. However, without providing your details you will not be able to contact us using our web form or when contacting us by telephone.
USE OF YOUR PERSONAL INFORMATION
We will only ask for personal information from you where it is necessary for us to provide services to you. We will only collect information where it is specifically and knowingly provided by you.
We will use this information to process your inquiry and for any subsequent contact relating to any services that we provide to you under any terms and conditions of engagement.
A portion of the information gathered is generated to guarantee the error free provision of the website. Other data may be used to analyse your user patterns.
We keep a record of your emails to assist in our management of your interaction with us. Your telephone calls to us may be recorded and monitored for quality control, training and service delivery purposes. You will of course be notified in advance if that is the case.
CONTACTING YOU
We may occasionally need to contact you to enable us to fulfil your inquiry or services correctly. You may opt out of future communications should you no longer wish to communicate with us.
Typical communication methods include:
· Telephone
· Via the use our social media platforms
· SMS
· Letter
We may also contact you via our newsletter that contains information and updates regarding data protection and information security.
Subscription to our newsletter is based upon your implied consent and this consent may be withdrawn at any point. We use standard technology for this newsletter (e.g. https://mailchimp.com )
SECURITY POLICY
As a company that does business over the Internet, we understand the importance of security. We have highly secure facilities to give you confidence when you give us personal information, such as your address or telephone number. Please note, however, that although we use technology and systems designed to ensure security, we cannot guarantee the security of your information.
EXTERNAL WEBSITE LINKS & THIRD PARTIES
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; , the BBC News Homepage or http://www.bbc.co.uk/news).
Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this. Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
SOCIAL MEDIA POLICY & USAGE
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.
LINKEDIN PLUG-IN
Our website uses functions of the LinkedIn network. The provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA.
Any time you access one of our sites that contains functions of LinkedIn, a connection to LinkedIn’s servers is established. LinkedIn is notified that you have visited our websites with your IP address. If you click on LinkedIn’s “Recommend” button and are logged into your LinkedIn account at the time, LinkedIn will be in a position to allocate your visit to our website to your user account. We have to point out that we as the provider of the websites do not have any knowledge of the content of the transferred data and its use by LinkedIn.
The use of the LinkedIn plug-in is based on Art. 6 Sect. 1 of the GDPR. The operator of the website has a legitimate interest in being as visible as possible on social media.
For further information on this subject, please consult LinkedIn’s Data Privacy Declaration at: https://www.linkedin.com/legal/privacy-policy .
USE OF COOKIES LINKEDIN PLUG-IN
We use cookies for very limited purposes. The cookies that are used are solely for the following purposes:
· Tracking usage data for analytical purposes e.g. Google Analytics
YOUR RIGHTS SQUARE SPACE STATISTICS
We are registered under GDPR and comply with the Regulation in our dealings with your personal data. The Regulation protects your personal data by providing, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies, including the right to ‘erasure’.
We have a dedicated Data Subject Access Request Policy that is available upon request. For more information please contact rajwant.bains@rkbconsultancy.com.
In the event that data are processed on the basis of Article 6 Section 1(e) or (f) of the GDPR you have the right to at any time object to the processing of your personal data based on grounds arising from your unique situation. If you log an objection, we will no longer process your affected personal data, unless we are in a position to present compelling protection worthy grounds for the processing of your data, that outweighs your interests, rights and freedoms or if the purpose of the processing is the claiming, exercising or defence of legal entitlements (objection pursuant to Article 21 Section 1 of the GDPR).
If for whatever reason you are not happy with how we are adhering to the requirements of GDPR (Data Protection Act 2018) you can seek advice and guidance from the Information Commissioners Office (ICO) which is the appointed UK government regulator. We are registered with the ICO, the registration number is ZA416438.
SQUARE SPACE STATISTICS
This website uses the Square Space tool Stats in order to statistically analyse user access information.
Square Space Stats uses cookies that are stored on your computer and that make it possible to analyse the use of this website. The information generated by the cookies concerning the use of our website is stored on servers in the United States. Your IP address is rendered anonymous after processing and prior to the storage of the data.
“Square Space Stats” cookies will remain on your device until you delete them.
The storage of “Square Space Stats” cookies and the use of this analysis tool are based on Art. 6 Sect. 1 (f) of the GDPR. The website operator has a legitimate interest in the anonymous analysis of user patterns, in order to optimize the operator’s web offerings and advertising.
You can set up your browser in such a manner that you will be notified anytime cookies are placed and you can permit cookies only in certain cases or exclude the acceptance of cookies in certain instances or in general and you can also activate the automatic deletion of cookies upon closing of the browser. If you deactivate cookies, the functions of this website may be limited.
CHANGES TO THIS STATEMENT
From time to time it may be necessary for us to update this Privacy Policy. We will highlight any such changes by posting them on our website.
Last updated – February 2022